“With ServiceFlow we charge back services based on consumption and give business units control to drive more value from services.”
– Lincoln Little, Director of
Global BU Billing, Cummins Inc.

Profit Margin Management

Service financial management helps service organizations managing the financial results (profitability for commercial providers) of both their service offerings across all customers, and the profitability of each customer. This requires an automated means for:

ensuring your proposals for new customers include proven service offerings;
delivering to the service agreement, and;
managing the variances from the service relationship plan to mitigate any issues that could potentially reduce margin.

ServiceFlow provides granular cost information that enables service providers and shared service centers to better manage profitability, both by customer or business unit and by service offerings. As a result, organizations can better leverage customers and services that are performing well, and take steps to improve services where the financial results are weaker.

In addition, ServiceFlow allows specific business units to be much more proactive in managing their own service usage. With these capabilities, business units gain the visibility needed to understand actual service spend versus budget on an ongoing basis, and ultimately can better adhere to budgets while deriving the most business value from services delivered.