“With ServiceFlow we charge back services based on consumption and give business units control to drive more value from services.”
– Lincoln Little, Director of
Global BU Billing, Cummins Inc.

Leverage Existing Systems and Data

ServiceFlow helps organizations gain control over service costs by leveraging its ability to integrate cost management directly with core financial systems—across a range of heterogeneous systems and data sources—and to automate such processes as invoice approval and dispute adjudication. With this integration and business process automation, organizations gain the flexibility to control service offerings and pricing, and implement more sophisticated, usage-based modeling and management.

Having quality usage data is crucial for accurate billing. To achieve this, ServiceFlow taps into a wide range of business applications, monitoring systems, databases, and log files to collect raw data—and then applies sophisticated patented software capabilities to aggregate and correlate this data so it can be effectively applied to monitoring and managing the financial results from services. In addition, in cases where data doesn't exist in electronic form, ServiceFlow enables fast interactive entry, including the employment of predefined checking rules and the ability to review and edit entries before submission. Submissions that are made after the accounting period can be added as an adjustment to the next accounting period, ensuring both accuracy and timely preparation of service invoices and chargeback reports.