“Digital Fuel Technologies Offers Service Level Management At
Its Finest For BSM.”
– The Forrester Wave™ report by Peter O'Neill and Evelyn Hubbert, Forrester Research

Report Management

To ensure the right people see the right information at the right time, ServiceFlow provides sophisticated report management capabilities, including automated report generation and distribution, online dashboards, report aggregation, and a host of other flexible approaches. ServiceFlow enables you to achieve effective SLA management by providing the following must-have report management capabilities:

dashboards for both customers and providers that provide high level metrics, summaries, and ratings—and that are automatically refreshed. Role based web dashboards with unique views are accessible by service managers, external and internal customers, service providers and executives with privileges assigned by an authorized administrator. Data is securely separated so one customer cannot see data of other customers;
prepackaged reports for such areas as compliance status, forecasting, credits, auditing, and more;
customizable online reports and report templates, enabling users to customize a wide choice of pre-defined reports by changing the graph type, filtering condition, selection of data dimensions, and shown time period; and hiding or showing specific data columns;
multidimensional reports that enable users to navigate among multiple data dimensions, such as geography, organizational structure, time, service hierarchy, performance categories, and customers;
automated report distribution, both internally or to the customer or provider, on a predetermined schedule, and;
automated alerts, so that early warning messages are sent to assigned people if service performance reaches assigned thresholds (i.e. is close to breaching the SLA).