“With ServiceFlow we are better able to improve services, grow our business, and lower costs.”
– Adrian Hodder, Managed Services Operations Director, Computacenter

Why Buy SLA and Service Financial Management?

Whether you are a commercial service provider or an internal services organization, you need to manage your service relationships in an integrated manner linked to your business.

This includes managing quality of services driven by business SLAs and financial management driven by billing, invoice provider or an internal services organization, you need to manage your service relationships in an integrated manner linked to your business.

This includes managing quality of services driven by business SLAs and financial management driven by billing, invoice reconciliation, chargeback, and cost control. A solution like ServiceFlow will provide a full range of functionality to manage your service relationships in a manner that drives business value for you and your customers. Download the whitepapers to learn details about the business benefits summarized below.

Key Benefits to Commercial Service Providers		Key Benefits to Internal Service Organizations
Reduce service costs by 4.5-7.5% and increase revenues by 5-10%		Improve business impact and reduce service costs by up to 10.9%:
Improve services and increase customer satisfaction		Reduce unnecessary consumption of service
Reduce churn rates and cost		Reduce the cost of service failure
Reduce SLA, SLM and performance management and reporting cost		Reduce report preparation costs
Reduce costs of invoice validation and justification, tiered SLA pricing, usage-based pricing, chargeback, cost control reporting, auditing and management		Reduce dispute resolution costs
Reduce legal and accounting dispute resolution and customer audit cost		Reduce the number of inaccurate service bills
Reduce interest cost due to overdue receivables		Substantiate compliance with regulations and service management methodologies such as ITIL, COBIT, Sarbanes Oxley, Six Sigma, and others
Reduce rebate and credit		Reduce the cost of service infrastructure