Mitsucon to Distribute Digital Fuel's ServiceFlow: Performance™

Digital Fuel a leading provider of Sourcing Relationship Management solutions, today announced it has selected Sao Paulo, Brazil-based Mitsucon to represent Digital Fuel's ServiceFlow: Performance™ in Brazil. Terms of the agreement call for Mitsucon to distribute and provide end-user support and training for ServiceFlow: Performance™ throughout the country.

ServiceFlow: Performance™ provides an out-of-the-box Service Management platform for IT outsourcers and their customers that allows them to automatically manage every aspect of their IT outsourcing contracts. ServiceFlow: Performance™'s web-based application allows to rapidly configure and edit SLAs (Service Level Agreements), monitor contract compliance in real-time, give customers a transparent window onto their service, and understand their financial exposure to service failures of different severity. The end results for ServiceFlow: Performance™ users are lower operational costs, fewer contract breaches and improved profitability.

"The growing demand for IT Outsourcing in Brazil has created a large market for Digital Fuel's ServiceFlow: Performance™. The advanced features of ServiceFlow: Performance™ make it an indispensable tool needed to manage an outsourced IT operation," said Milton Yuki, Mitsucon's President. "We are seeing demand for this type of functionality with enterprises and service providers alike." "Mitsucon provides the skills and expertise we were seeking to help Brazilian companies create efficiencies and lower costs through the use of ServiceFlow: Performance," said Mario R. Cavagnari, Vice President of Worldwide Sales for Digital Fuel. "The addition of Mitsucon to our distribution network is a result of the increased demand for ServiceFlow: Performance™ with both enterprise and service providers in Latin America."

About Mitsucon

Founded in 1984, Mitsucon Tecnologia is a systems integrator in Brazil. Based in Sao Paulo, Mitsucon utilizes the software of leading software vendors to implement Contact Center and CRM solutions in the telecommunications, financial services, media and insurance industries. For more information on Mitsucon, please visit its website at www.mitsucon.com.br.

About Digital Fuel

Digital Fuel is the leading provider of business service management (BSM) software solutions, helping service providers and enterprise service organizations manage the performance, financial, and regulatory aspects of IT, telecommunications, and business process services.  Digital Fuel has the largest deployments for SLA management and service cost management in the world, with thousands of concurrent users, SLAs, KPIs, metrics, cost formulas, and pricing rules.  With Digital Fuel's patented visual approach, our customers are deployed rapidly to quickly drive business value from automating the management of service offerings, agreements, service cost, and performance with their service customers and vendors.  ServiceFlow manages billions in business and IT services at companies and governments around the world such as Procter & Gamble, General Electric, Cummins, Capgemini, BT, IBM, SITA, Siemens Business Services, O2, Atos Origin, Telefonica, Transport of London, CSC and many others.  Digital Fuel is headquartered in San Mateo, California, with offices across North America and Europe.  Learn more at http://www.digitalfuel.com.