SLA Management for Telco Providers Will Be Demonstrated by Digital Fuel at GLOBALCOMM™ 2006, Enabling Providers To Deliver Unparalleled Service

Digital Fuel's SLA management solution shown at GLOBALCOMM, the annual next-generation communications industry event, helps Telco providers win and retain customers

Digital Fuel ServiceFlow automates the management of SLAs and other contractual obligations a telecommunications (Telco) provider offers to its corporate customers.   With ServiceFlow, SLAs can now become and integral component of a service offering that takes in the entirety of the customer experience. 

According to Ian Best, President of Eyelbe,  telecommunications consulting company specializing in service management, "Telco providers must now make the transition from viewing themselves as managers of networks into an organization focused on customer needs.   SLA management solutions like ServiceFlow enable Telco providers to build a robust service management structure that enables total customer care."

GLOBALCOMM attendees will have the opportunity to see the benefits of ServiceFlow first hand and meet with Digital Fuel executives at the TeleManagement Forum Pavilion, located at booth # 55085.  To learn more about this event and schedule a time to meet with Digital Fuel, click here: http://www.digitalfuel.com/company/events.aspx.

Digital Fuel will demonstrate how mobile communications services companies are winning new business and boosting customer satisfaction with Digital Fuel's SLA management solution.  With Digital Fuel's ServiceFlow application, telecommunication customers have successfully addressed business challenges such as the need to stand out in the increasingly competitive mobile communications marketplace and win new corporate accounts. 

Digital Fuel ServiceFlow is a robust enterprise application with built-in business processes to proactively manage SLAs as an integral component within a BSS and OSS environment.  "Our telecommunication customers use ServiceFlow to design customer-facing SLAs into all network services, from GSM and 3G to the latest in data services," said Yisrael Dancziger, president and CEO of Digital Fuel.   "We are pleased to play an important role in this industry's continuing evolution to deliver telecommunication services that delight customers, enabled through the automation of SLA management.

About Digital Fuel

Digital Fuel is the leading provider of business service management (BSM) software solutions, helping service providers and enterprise service organizations manage the performance, financial, and regulatory aspects of IT, telecommunications, and business process services.  Digital Fuel has the largest deployments for SLA management and service cost management in the world, with thousands of concurrent users, SLAs, KPIs, metrics, cost formulas, and pricing rules.  With Digital Fuel's patented visual approach, our customers are deployed rapidly to quickly drive business value from automating the management of service offerings, agreements, service cost, and performance with their service customers and vendors.  ServiceFlow manages billions in business and IT services at companies and governments around the world such as Procter & Gamble, General Electric, Cummins, Capgemini, BT, IBM, SITA, Siemens Business Services, O2, Atos Origin, Telefonica, Transport of London, CSC and many others.  Digital Fuel is headquartered in San Mateo, California, with offices across North America and Europe.  Learn more at http://www.digitalfuel.com.