Digital Fuel Recognized as a Leader in Business Service Management by Independent Research Firm

Digital Fuel ServiceFlow described as 'service-level management at its finest for BSM'

The comprehensive report lists Digital Fuel among the market leaders for the current ServiceFlow™ BSM software suite and gave the company one of the highest rankings for its BSM strategy. The supplemental report, entitled "Digital Fuel Technologies Offers Service-Level Management At Its Finest For BSM, The Forrester Wave™ Vendor Summary, Q1 2007," (March 28, 2007) states that the ServiceFlow™ software product "is an especially good fit" for "service providers or clients in a multisourcing environment" and "buyers who are interested in service cost management" to address managing costs, billing and usage-based cost management.

"Digital Fuel approaches BSM in a unique way," wrote Forrester analysts and co-authors Peter O'Neill and Evelyn Hubbert, "providing insight into service levels, contracts, and costs associated with these service levels and managing the services provided by the outsourcer or service provider to the satisfaction of both parties. As a result, Digital Fuel addresses the growing need within the outsourcing market for service management solutions."

"At Digital Fuel, we have always been dedicated to providing solutions that enable our customers to manage their business services for optimized business impact", says Yisrael Dancziger, Digital Fuel President and CEO. "The rating of our product vision at the highest level in this report further acknowledges our team's efforts to deliver business value to our customers today and over the long term. We have a clear vision of the future and are confident that, through our unique approach to BSM, we will continue to earn praise from analysts and customers alike as we continue to create innovative solutions."

To read the complete Forrester reports, "The Forrester Wave™: Business Service Management, Q1 2007" and "Digital Fuel Technologies Offers Service-Level Management At Its Finest For BSM, The Forrester Wave™ Vendor Summary, Q1 2007", please visit the Digital Fuel website where you can download the reports as PDFs.  To download these reports, please visit www.DigitalFuel.com.

About Digital Fuel

Digital Fuel is the leading provider of business service management (BSM) software solutions, helping service providers and enterprise service organizations manage the performance, financial, and regulatory aspects of IT, telecommunications, and business process services.  Digital Fuel has the largest deployments for SLA management and service cost management in the world, with thousands of concurrent users, SLAs, KPIs, metrics, cost formulas, and pricing rules.  With Digital Fuel's patented visual approach, our customers are deployed rapidly to quickly drive business value from automating the management of service offerings, agreements, service cost, and performance with their service customers and vendors.  ServiceFlow manages billions in business and IT services at companies and governments around the world such as Procter & Gamble, General Electric, Cummins, Capgemini, BT, IBM, SITA, Siemens Business Services, O2, Atos Origin, Telefonica, Transport of London, CSC and many others.  Digital Fuel is headquartered in San Mateo, California, with offices across North America and Europe.  Learn more at http://www.digitalfuel.com.