Customer On-Boarding

Get started with fast provisioning

Capturing detailed service obligation information from a standard SLA contract (or internal SLA document) into a system for automated tracking and management is incredibly time consuming. Without automation, it could take you weeks or even months to on-board a new customer’s SLA.

Standardized templates speed SLA provisioning

Our customers have reduced the time to on-board new customer SLAs from weeks to just a few hours. We deliver a completed configured SLA management product that automatically calculates SLA compliance:

• Add customer details to the system such as name, contact information, users, organizational structure, geographical structure and more
• Model  contracts using pre-built SLA templates to assign target thresholds to existing metrics, creating new metrics, describing credit calculations and more
• Customize dashboards and customer specific reports and booklets