“The total cost of each IT service is now transparent
with Digital Fuel and we are able to analyze facts needed to make more
profitable decisions.”
– Ron Gillette, Senior Managing Director of
Finance and Accounting, ACS
Digital Fuel Resource Library
Demos, product information, white papers, webinars, and more that show
how you can use Digital Fuel to design, deliver, and financially account
for services in a way that is aligned with business goals.
Product Information | White
Papers | Webinar
Archives | Success
Stories | News
Articles
Top
White Papers
 IT Cost
Visibiliy for better Virtualization This white paper describes
how IT Cost Management can be used to optimize and prioritize
virtualization to reduce IT costs for saving or reinvesting in
new business capabilities. |
Optimize
IT Spend with IT Cost Management This white paper describes
how to identify and eliminate inefficient and unnecessary IT
spending through a business application that automates IT Cost
Management processes. |
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Top
Webinar Archives
|
Cummins
Saves $20M through IT Cost Visibility Cummins applied Digital
Fuel’s IT Cost Visibility solution for automating IT cost
management processes to lower costs and improve business results. |
 IT
Cost Management — The Devil is in the Details In the
good ol’ days we could all manage costs. We had time, we
had data and no pressure to know IT Costs. But we all know that
these aren’t the good ol’ days. We are being asked
to do more with less. So how do we start? Are there any quick
ways or quick wins that can be actualized? Join
Pink Elephant and Digital Fuel to learn how to generate some
short-term wins to show positive, forward moving progress. |
 Doing
More with Less... Again: Cost Management in IT Today, more
than ever, IT is focused on reducing costs for the entire enterprise,
while at the same time spending less on IT. Join George Spalding,
EVP of Pink Elephant, in this provocative and insightful discussion
on the next steps in IT cost management. |
 Achieve
IT Cost Visibility across the Business As business users'
expectations of IT continue to rise, the ability to provide cost
visibility and analysis is critical to intelligently manage the
demand for IT services and make better business decisions that
lower delivery cost and increase business value. Watch the webinar
to learn how an IT Cost Management solution can help you achieve
cost visibility. |
 Phantom
Menace: Getting Services at the Right Level...is it 30 or 300? Download
this webinar to learn what the different stakeholders really
want from the Service Catalog, how to create a Service Catalog
that addresses the needs of each stakeholder and what challenges
you will face if these different perspectives are not synchronized. |
 How
to Manage IT Service Spend and Chargebacks During this webinar,
you will learn how Digital Fuel’s Service Financial Management
software can help you cost, price, bill, charge back, and control
IT services spend and usage. |
Top
Success Stories
 Cummins
Case Study Cummins runs a cost-effective IT operation by
working with facts and not assumptions about IT costs and impacts
from decisions. |
 Nationwide
Case Study Nationwide gains visibility into IT costs, cost
drivers, unit costs, utilization and BU usage by each IT service. |
 Forrester
Research Report Forrester describes the business imperative
of IT Financial Management through a case study. |
Top
News Articles
| Please visit our In the News
page for third-party information about Digital Fuel. |
Top
Product Information | White
Papers | Webinar
Archives | Success
Stories | News
Articles
 ServiceFlow
Overview Brochure Service Management for better service,
aligned with business goals, at lower cost (Functional and benefit
overview) |
 ServiceFlow
SLM Proactively manage your business service level commitments
(Functional and benefit overview) |
 ServiceFlow
Applies ITIL V3 Automate ITIL v3 processes for ServiceFlow
Catalog, ServiceFlow SLM, and ServiceFlow Finance |
Top
White Papers
 Proactive
Enterprise Service Management This white paper describes
how enterprise internal service organizations can run IT and
other shared services “as a business,” serving internal
customers in a proactive way. |
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Top
Webinar Archives
 Getting
Approval for IT Initiatives - Best Practices from ITIL v3 In
today’s tough economic climate gaining approval for new
business initiatives is difficult. This webinar will address
best practices from ITIL v3 that support building a solid business
case that will get you from, “That sounds like a good idea” to “We
approve spending money on that!” |
 Use
BSM to Link IT with the Business & Optimize IT Costs With
the current economy in recession, the temptation is great to
focus only on cost cutting. But are you ready to jeopardize the
service quality blindly? To optimize ROI, companies need a good
understanding of the required service levels and the dependencies
on underlying components. This is where Business Service Management
(BSM) can help making the right decisions. |
 Is
now the right time for SLM? Download this webinar to learn
when and how to address Service Level Management (SLM) within
your organization. We discuss in detail the issues surrounding
the development of SLAs and OLAs, and present an approach to
resolving them. |
| Phantom
Menace: Getting Services at the Right Level...is it 30 or 300? Download
this webinar to learn what the different stakeholders really
want from the Service Catalog, how to create a Service Catalog
that addresses the needs of each stakeholder and what challenges
you will face if these different perspectives are not synchronized. |
 How
to Use ITIL to Achieve BSM Success Join Third Sky and Digital
Fuel to learn how ITIL v3's customer-facing processes serve as
cornerstones for transitioning from an internally-focused organization
to one that integrates business goals and customer satisfaction
into its service management processes. |
 The
Missing Ingredient for an Effective Service Catalog In this
exclusive webinar with George Spalding, VP of Pink Elephant and
one of the ITIL v3 authors, Mr. Spalding will drill into the
missing ingredient in an effective service catalog to support
key concepts in ITIL v3 |
 How
to Manage the Evolving Web of Convergence Speaker: Karl Whitelock,
Analyst, Stratecast. A leading Telco analyst describes the challenges
of the telecommunications industry and how Telco providers focus
on meeting customer commitments. |
 After
the Ink Dries: Living up to Obligations in an ITO/BPO Service
Agreement Speaker Paul Roehrig, Ph.D., Senior Analyst, Forrester
Research, shares important findings regarding priorities in meeting
the obligations in IT, HR, and F&A outsourcing service agreements.
A Siemens customer case study follows. |
![]() Forrester
Research & Capgemini: Putting the BSM Wave into Practice Speakers:
Peter O'Neill, Principal Analyst, Forrester Research; Karl Deacon,
Vice President, Capgemini. Forrester Research shares the findings
from its BSM wave study regarding best practices in business
service management, followed by a customer case study describing
a practical BSM approach. |
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Success Stories
Siemens Testimonial
Proactive service level management described by Siemens
Jimmy Jimenez, Director of Business Intelligence |
 Computa-
center Testimonial Raising the Bar with ITIL V3 described by
Computacenter’s Adrian Hodder, Operations Director |
 BT
Testimonial End-to-End Service Management described by BT’s
Mark Smyth, SLA Executive Leader |
Top
News Articles
| Please visit our In the News
page for third-party information about Digital Fuel. |
Top
Application
Cost Visibility Brochure Cost visibility into Business Applications
to address business needs at lowest IT cost (Functional and benefit
overview)