“We chose Digital Fuel, because they offer the only proven application that delivers both SLA management and service financial management.”
– Phil Preece, Head of Global Services, Siemens IT Solutions and Services

Implement Best Practices with Digital Fuel Consulting Services

Delivered by Digital Fuel or certified partners, Digital Fuel's best practice consulting services can help your organization deliver IT Cost Management and IT Service Management solutions that deliver business results fast. Whether you have a sophisticated manual process in place that needs automation, or you are starting at the beginning and need to define services and get data, we can help. All our consulting services use the following success methodology

Assessment

To understand how we can best meet your needs, we start with a rigorous assessment of existing technology and processes that includes:

Data Assessment
- Manual or automated data upload
- Location of the data
- Data structure and types
- Restrictions of data
- Data recommendations like indexing, primary keys, and more

Model and Definition Assessment
- IT cost model definitions
- IT cost forecasting/reforecasting
- Actual vs. budget
- IT budgeting and planning
- Showback or chargeback consideration
- Billing rules
- Service level agreements
- Service performance

Security Assessment
- Physical segregation vs. logical segregation of data
- Protocol considerations: HTTPS or private secure tunnel
- Pull or push data mechanisms
- Locale restrictions

Data Preparation and Upload

Once the assessment is done, we can go ahead and load data and models. This step includes:

Upload historical data into the SaaS application
- Services
- BUs
- Assets and asset dependencies
- Expenses
- Usage
- Service agreements
- KPIs
Configure cost model or service level models
Perform testing