When you partner with Digital Fuel, you get more than great software. You enter into a partnership with a trusted
vendor committed to helping you excel in providing IT Cost Visibility across your business.
–Dave Russell
IT Finance Director, Nationwide

Customer Support from Digital Fuel

Our passion for customer success is clearly demonstrated in the world-class support delivered to our customers around the world including:

24 x 7 access to support via toll-free contact center and internet
Online case management system delivers full transparency
Well-stocked knowledge library with regular contributions of knowledge articles by our own support staff as well as our community of users

Our three levels of customer support services are tailored to meet the special requirements of each of our customers. While each service level differs in terms of service hours, management involvement, and guaranteed response times, all service levels offers the same high level of technical expertise, effectiveness, and professionalism that are the hallmarks of Digital Fuel Customer Support.

Contacting Customer Support

Digital Fuel customers may contact Customer Support by telephone or email, or browse our Customer Support Center knowledge base.

Online Support Center

Digital Fuel's online support center allows customers to search our knowledge base for solutions to common questions and issues. In addition, Digital Fuel's customers can open new support cases or add comments to existing cases. Customers can access the Customer Support Center at anytime, from anywhere, by clicking here.